Tier 2 is designed for ski areas that have decided to move forward with a change and need a realistic, operations-driven plan to execute it safely and sustainably. This often follows a readiness assessment, but may also apply when leadership has already committed to initiatives such as patrol restructuring, paid staffing, expanded terrain, facilities upgrades, or new summer and bike park operations. At this stage, the primary risk is not whether change is needed, but whether it is sequenced, staffed, and resourced appropriately.

This service translates goals into a phased, implementable roadmap. I work with leadership to develop practical staffing models, training and coverage plans, facilities and equipment needs at a concept level, and integrated risk and response systems that reflect both winter and summer operations. Planning is grounded in real staffing constraints, budget realities, and operational capacity, with clear decision points and timelines that leadership and boards can understand and support.

The outcome of a Tier 2 engagement is a clear plan that aligns intent with execution. Ski areas gain an actionable path forward that reduces operational risk, sets realistic expectations, and supports sustainable growth, whether improving existing operations or launching new programs, before resources are committed and work begins.

Common Triggers for Transition & Implementation Planning

• Decision to restructure or professionalize patrol operations

• Transition from volunteer to paid or hybrid patrol staffing

• Planning significant terrain, lift, or infrastructure improvements

• Launching or expanding summer operations or a bike park

• Recurring operational strain despite strong leadership effort

• Board or ownership alignment on what needs to change, but not how

• Concern about sequencing, staffing capacity, or long-term sustainability

• Desire to reduce risk before committing capital or hiring